Terms and Conditions
Titan Coatings Condensed Warranty Terms & Conditions
*See your signed Contract & Proposal for *Full Contract Terms & Conditions
Limited Lifetime Warranty
We can guarantee that our Titan Coating products will not stain (yellow) due to UV rays, will not chip, peel, separate or delaminate, It will be properly installed and prepared, vertical or horizontal, interior or exterior surface for lifetime of the original purchaser.
Titan Coating warrants that all products will be free from defects under these conditions. Replacement is limited to original cost of materials or replacement, at the choice of Titan Coating (excluding shipping, taxes, and/or tariffs). Titan Coatings sole responsibility under this warranty shall be the cost of replacement materials to fix or repair the failed areas only. A representative or original factory trained installer must be present to assess the failed areas and judge the cause and mode of failure prior to any fix or repairs being made. Installers shall make their best effort to repair any issues in a timely manner.
This warranty applies to the material at its original place or installation. The warranty will be void if the materials are installed in violation of applicable local codes or ordinances, or if installed in a particular situation not intended for product use.
Abuse, alterations, damage due to animal chewing or clawing, cutting, chipping, accident, fire, corrosive liquids, extreme heat damage (over 250 degrees F), smoke damage, iron oxide penetration, hydrostatic water pressure and the like.
Failure to properly prepare the substrate surface as per Titan Coating’s instructions or advisories, or if products are installed or applied on top of, or mixed with other products not approved within the supplied instructions such as mixing Titan Coating products with unapproved solvents or thinners, or applying Titan Coating products over existing inferior paints or coatings, or otherwise using the products for other than their approved intended use. Proper concrete surface preparation by mechanical grinding includes removing all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, waxes, and any other impediments to adhesion. The required surface profile must have a minimum 50 to 100 grit, a neutral pH of 7 and a moisture vapor transmission not to exceed 3 pounds. Titan Coating is not responsible for determining if moisture transmission exists within the concrete substrate. Titan Coatings warranty liability will not exceed the cost of replacement materials.
How To Make A Claim
Promptly notify Titan Coating at Contact@TitanCoating.com, from whom the surface was installed and purchased, supply type of material, date of purchase and a description of the problem. A requirement of the warranty is that if you are attempting to make a claim you must submit pictures of the alleged damage to the email above. Titan Coating reserves the right at all times to inspect the claimed defective material and verify warranty coverage at its factory laboratory. This warranty shall be limited to replacement materials to the original purchaser of the product cost as determined by the amount of replacement materials required to repair or replace the defective product. The customer shall be responsible for the remainder of any costs of installation or product price increase over and above the original purchase price.
Any surface can be slippery, especially when wet with any fluid. In no event shall Titan Coatings be responsible for injury incurred by a slip or fall situation. It is the purchasers sole responsibility to provide for their own safety and the safety of their guests. While slip resistant additives assist slip/fall prevention, there is no guarantee that someone will not slip while walking on coated areas. Titan Coating assumes no responsibility for slip-fall accidents.
Customers who have damage via cracks, crumbling or substrate failure are eligible to have their coatings repaired with a minimum service charge starting at $500. Damage the customer causes to their own floor is eligible to be repaired as well.
No one is authorized to make any other warranties on our behalf, ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD SPECIFIED ABOVE TITAN COATING CORP. SOLE LIABILITY WITH RESPECT TO ANY DEFECT SHALL BE AS SET FORTH IN THIS WARRANTY AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED.
Some states do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. We suggest you print this certificate and complete the information on the reverse and retain this warranty certificate in the event this warranty information is needed. Reasonable proof of purchase and/or the effective date of the warranty must be presented and/or product batch numbers, otherwise the effective date will be based upon the date of the identified batch manufacture.
AS SIMPLE AS EMAILING US A PHOTO AND DESCRIPTION OF THE PROBLEM AND WE WILL WORK DILIGENTLY TO RESOLVE YOUR ISSUE – YOU CAN
CONTACT US AT CONTACT@TITANCOATING.COM